Return & Refund Policy

At Professional Superstore, we specialize in creating high-quality customized products made just for you. Because each item is personalized, we are unable to accept returns or exchanges for change of mind. Please review all details, including spelling, colors, and design choices, before completing your order.

If your item arrives damaged, defective, or incorrect due to our error, please contact us within 7 days of delivery. We will provide a replacement, repair, or full refund as appropriate. For shipping issues, we will work with the carrier to resolve the problem or replace the item if necessary.

Return shipping labels are the customer’s responsibility, unless the return is due to our error. We recommend using a track able shipping service, as we are not responsible for lost or damaged return shipments.

We are committed to making your order perfect and will assist promptly with any legitimate issues to ensure your satisfaction. Refund processing time is approx. 2 days.